Words. Just a simple little word can change the entire text of the conversation.

This morning a lady called and wanted the VIN (Vehicle Identification Number) of the Crown Royal we had for sale. Ummm! I don't have VINs for my crown royal but it does come in a pretty bottle! So instead we gave her the VIN for the Crown Victoria (remember the Black and White Ford we have, thats it). I am going to go check that bottle of crown though!